Group 1 - The article highlights a recent incident at the CCB Jining West City Branch where staff successfully identified and prevented a scam targeting an elderly customer, showcasing the bank's commitment to customer protection [1][2] - The scam involved individuals posing as government officials offering "special benefits" for the elderly, requiring sensitive personal information under the guise of a "qualification review" [1] - Bank staff took immediate action by educating the elderly customer about the characteristics of such scams, assisting in reporting the incident to the police, and advising on safeguarding personal information [1][2] Group 2 - CCB Jining West City Branch prioritizes customer rights, particularly focusing on the elderly demographic, which is more vulnerable to scams [2] - The bank engages in ongoing anti-fraud campaigns and employee training to enhance awareness and provide professional services that strengthen financial security for customers [2] - The successful prevention of the scam reflects the bank's "customer first" service philosophy, demonstrating its commitment to protecting customers' financial interests [2]
建行济宁西城支行：慧眼识骗局，暖心护老人