Group 1 - The article highlights a heartwarming scene at the CCB Heze Longdu Branch, where a customer brought over a thousand one-yuan coins for exchange, showcasing the bank's commitment to customer service [1][2] - The bank staff demonstrated high responsibility and professionalism by patiently counting the coins, reflecting the "customer-centric" service philosophy [1][2] - The customer, who runs a small business, was initially apprehensive about the acceptance of so many loose coins but was pleasantly surprised by the bank's willingness to assist [1][2] Group 2 - After the meticulous counting process, the customer received the exchanged paper bills and expressed gratitude for the excellent service provided by the bank staff [2] - The CCB Heze Longdu Branch aims to continue enhancing service quality and maintaining a customer-focused approach, ensuring that every customer feels valued and cared for [2]
建行菏泽龙堌支行：千枚硬币显担当，细致服务暖人心