纯血鸿蒙“阵痛”，华为低调开放系统“降级”

Core Insights - Huawei's HarmonyOS 5 has surpassed 10 million devices, marking a significant milestone for the operating system as a third major mobile OS alongside Android and iOS [3][14] - Despite the growth in user numbers, there are significant compatibility issues with mainstream applications like WeChat and Douyin, leading to user dissatisfaction and requests for refunds [4][5][7] - To mitigate the rising return rates, some Huawei stores have begun requiring customers to sign a consent form acknowledging the limitations of the HarmonyOS before purchase [9][10][12] Device and Ecosystem Development - The launch of the Huawei Pura X and nova 14 series has transitioned Huawei fully into the native HarmonyOS era, with over 3 million native applications and services available [4][15] - The company aims to increase the coverage of native HarmonyOS devices, which is crucial for developers to adapt their applications [4][15] - Despite the positive growth metrics, the application ecosystem for HarmonyOS is still not fully developed, with many users reporting missing functionalities compared to Android and iOS [5][8] User Experience and Feedback - Users have reported a lack of essential features in the WeChat app on HarmonyOS, with around 30 functionalities missing compared to its Android and iOS counterparts [5][7] - Complaints regarding software incompatibility have surged since June, particularly for the nova 14 and Pura 80 series, leading to increased refund requests [7][8] - Some users have faced challenges in using essential office applications, which has affected their work productivity [8] Return Policies and Solutions - Huawei's online store offers a 7-day no-reason return policy for products in good condition, while in-store purchases have more restrictive return options [7][8] - To address the growing number of return requests, Huawei has quietly introduced a system rollback service, allowing users to revert to a version of HarmonyOS that supports Android applications [13][14] - Users opting for the rollback service may lose access to daily rewards associated with the native HarmonyOS, creating a dilemma between software compatibility and financial incentives [15]