中证协披露二季度券商投诉处理情况：经纪业务投诉占84%，五类问题受关注

Core Insights - The report highlights that in Q2 2025, complaints against securities firms predominantly stemmed from brokerage services, accounting for 84% of total complaints [1] - The main issues within brokerage complaints were related to service and fees, as well as account and permission opening, which together made up over 60% of the complaints [1] Summary by Category Brokerage Complaints - Complaints regarding brokerage services were primarily focused on service and fee-related issues, with specific concerns about commission adjustments and various tax fees [1] - Investors reported five main issues related to commission complaints: lack of clear communication during account opening, unclear transaction software displays, unfulfilled verbal commitments, delays in processing commission adjustment requests, and mismatched commission fees with service quality [1][2] Account Opening Issues - Complaints during the account opening process indicated that some brokers failed to adequately disclose risks, provided vague explanations of business processes, and had slow verification of account documentation [2] Account Transfer and Closure Complaints - Complaints regarding account transfers revealed that some brokers intentionally delayed processing, created obstacles, and inadequately explained the transfer process [2] - Closure complaints highlighted difficulties with online account closure, poor in-branch closure experiences, and unclear communication regarding unresolved business matters [2] Regulatory Response - The China Securities Association previously issued a notice in June 2024 aimed at improving complaint handling mechanisms within the industry, emphasizing the need for brokers to analyze complaint causes and enhance the capabilities of complaint management personnel [2]