纯血鸿蒙「阵痛」，华为低调开放系统「降级」

Core Insights - The HarmonyOS 5 has surpassed 10 million devices, marking a significant milestone for Huawei's mobile operating system, which aims to compete with Android and iOS [1][18] - Despite the growth in user numbers, there are significant issues with app compatibility, particularly with major applications like WeChat and Douyin, leading to user dissatisfaction and requests for refunds [1][4][9] - To mitigate the rising return rates, some Huawei stores have begun requiring customers to sign consent forms acknowledging the limitations of the HarmonyOS before purchase [11][12] Group 1: User Experience and App Compatibility - Users have reported that the native HarmonyOS lacks many essential features found in the Android and iOS versions of popular apps, with WeChat's latest version on HarmonyOS being significantly behind its counterparts [5][10] - Complaints regarding software incompatibility have increased since June, particularly for the nova 14 series and Pura 80 series, with users seeking refunds due to these issues [9][10] - Some users have expressed frustration over the inability to use essential applications for work, leading to a negative perception of the HarmonyOS [10][19] Group 2: Sales Strategies and System Options - In response to the growing number of returns, Huawei has quietly introduced a system rollback service, allowing users to revert from the native HarmonyOS to a version compatible with Android applications [2][15][16] - The company is incentivizing users to remain on the native HarmonyOS by offering daily cash rewards, which users would lose if they choose to revert to the older system [19] - Different Huawei stores have varied practices regarding informing customers about software compatibility issues, with some stores providing more transparency than others [14]