Chang Sha Wan Bao·2025-08-15 09:55Group 1 - The core event highlights the successful interception of a telecom fraud case by China Postal Savings Bank, preventing a customer from losing 120,000 yuan [1][2] - The bank's staff demonstrated vigilance and effective communication skills by identifying inconsistencies in the customer's statements, which raised suspicions of fraud [1] - The collaboration between the bank and local police was crucial in quickly addressing the situation, leading to the confirmation of the fraud and the prevention of the fund transfer [2] Group 2 - The bank's management emphasized the importance of ongoing training for employees in fraud prevention and the enhancement of their intelligent risk control systems [5] - The bank aims to strengthen its fraud prevention measures through detailed services, keen insights, and rapid responses to protect customer funds [5] - Public awareness initiatives are encouraged, including the installation of the "National Anti-Fraud Center" app and maintaining vigilance against suspicious communications [5]