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Core Points - The article discusses the innovative "face recognition medical service" launched by Henan University Huaihe Hospital, which allows patients to complete the entire medical process using only facial recognition technology, marking a new model of seamless medical service in Henan Province [3][4]. Group 1 - The "face recognition medical service" addresses common issues faced by patients, such as forgetting their medical insurance card or having a dead phone, by enabling a complete medical process from registration to payment through facial recognition [3][4]. - The service includes all steps of the medical process: patient registration, consultation, examination, medication collection, insurance settlement, hospitalization, discharge settlement, and report printing, all facilitated by facial recognition technology [3]. - The hospital has invested in 200 medical insurance terminal devices, 40 self-service machines, and 110 bedside mobile settlement terminals to support this service [3]. Group 2 - The service enhances patient experience by combining convenience and technology, effectively solving pain points for patients, especially the elderly who may struggle with smartphone usage [4]. - The implementation of this service model represents not only a technological upgrade but also a revolutionary change in service philosophy, encouraging more hospitals across the province to adopt similar practices [4].