完善消费投诉规则，让职业索赔失去“存在感”

Core Viewpoint - The recent revision of the "Interim Measures for Handling Complaints and Reports by Market Supervision" aims to clarify the handling of complaints and reports, particularly addressing the issue of "professional claimants" and malicious complaints in the market [1][2][3] Group 1: Regulatory Changes - The new regulations explicitly state that "complaints and reports must not be used to seek improper benefits," enhancing the framework for handling complaints [1] - The revised rules include a comprehensive judgment system for complaints, referencing five specific scenarios to determine whether to accept a complaint, which improves operational clarity [2][3] Group 2: Professional Claimants - In 2023, the China Chain Store and Franchise Association recorded 73,000 claims initiated by 24,000 "professional claimants," with 220,000 malicious complaints related to food [1] - The phenomenon of "professional claimants" has raised concerns about market integrity, with instances of extortion and minor compliance issues being exploited for claims [1][2] Group 3: Market Environment - The revision of the regulations is seen as a necessary step to prevent the abuse of administrative and judicial resources, which has negatively impacted the business environment [1][3] - The new rules aim to restore the original intent of consumer rights protection, ensuring that legitimate claims are distinguished from those made by professional claimants [3]