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Core Viewpoint - The phenomenon of professional claims under the guise of "fighting counterfeits" is disrupting normal market order and consuming limited administrative and judicial resources, necessitating a clear distinction between legitimate claims and malicious ones [1][4][5] Group 1: Regulatory Challenges - Professional claimants often exploit a systematic approach involving purchase, complaint, public disclosure, petition, administrative review, and litigation, which pressures the regulatory framework [2] - There is a lack of clarity in the boundaries of regulatory enforcement against claims, with inconsistent standards across regions and insufficient inter-departmental collaboration [2] - The shift of professional claims from offline to online platforms has led to a more specialized and industrialized approach, complicating the enforcement of consumer rights [2][3] Group 2: Impact on Businesses - Companies frequently choose to settle claims to avoid lengthy legal processes, even when they may ultimately win in court, which can still damage their reputation [3] - The prevalence of false accusations can undermine consumer trust in businesses and the industry as a whole [3] - There is a need for businesses to enhance compliance and responsibility awareness to mitigate the risks associated with professional claims [4][5] Group 3: Recommendations for Improvement - It is essential to categorize and address claims based on their nature, employing targeted strategies to manage the issue effectively [4] - Legislative and regulatory bodies, along with businesses and platforms, must work together to create a coherent framework for managing professional claims [4][5] - Implementing a robust reward mechanism for legitimate reporting and enhancing the integrity of business practices are crucial steps in addressing the challenges posed by professional claims [3][4]