续个面，何以闹出这么大风波？

Core Viewpoint - The incident involving three women and four children at a restaurant in Zhengzhou, Henan, highlights the complexities of social media-driven public opinion and the importance of clear business practices and communication [1][2][3] Group 1: Incident Overview - The restaurant owner claimed that the group consumed over 140 yuan, contrary to the initial report of 70 yuan, leading to accusations of dishonesty [1] - The initial public sentiment favored the restaurant owner, viewing the customers as greedy for taking advantage of the restaurant's goodwill [2] - As more information emerged, public opinion shifted, revealing the restaurant's lack of clear rules regarding free refills [1][2] Group 2: Business Ethics and Public Perception - The incident reflects a broader issue where public opinion often prioritizes moral judgments over contractual obligations, suggesting a misunderstanding of business ethics [2][3] - A comparison was made to a similar incident involving China Southern Airlines, where the airline honored tickets sold at a significantly reduced price due to a system error, demonstrating a commitment to uphold business principles [3] - The narrative suggests that businesses should focus on clear communication of rules and responsibilities rather than relying on moral appeals to justify their practices [4]