Qi Lu Wan Bao·2025-08-18 06:47Core Insights - The article highlights the journey of Xing Yujuan, a senior manager at Xinhua Insurance, emphasizing her commitment to customer service and professional growth in the insurance industry [1][4][12] Group 1: Professional Journey - Xing Yujuan transitioned from a part-time role to a full-time position in the insurance sector after recognizing the industry's potential during a chance meeting with a senior manager [4] - She underwent three months of intensive training, transforming financial knowledge into practical solutions for clients [4] - Her decision to fully commit to Xinhua Insurance was driven by trust in the company's training system and a belief in creating social value through professional service [4] Group 2: Customer Service Achievements - Over five years, Xing has served more than 500 clients and assisted in over 60 claims, totaling more than 1 million yuan in payouts [6] - A notable case involved expediting a claim for a newborn, demonstrating her dedication to timely and compassionate service [6] - She emphasizes the importance of understanding clients' needs and providing personalized support, which has led to strong client relationships [6][12] Group 3: Team Management and Development - As a senior manager, Xing developed a management model focused on fairness and attention to detail, ensuring transparent resource allocation [8] - She implemented a "warmth replacement mechanism" to maintain team morale and support during absences [9] - Her training approach includes practical experience sharing, which has resulted in the emergence of several industry stars from her team [9] Group 4: Recognition and Awards - Xing has received numerous accolades, including the "Wealth Excellent Newcomer" award in 2020 and the IDA Silver Dragon Award for four consecutive years [11] - She was recognized as one of the top 500 experts in the company and has been a member of the Silver Insurance Elite Club [11] Group 5: Service Philosophy - Xing believes in treating clients as lifelong partners rather than mere service recipients, establishing personalized service plans based on significant life events [12] - Her approach to client relationships is rooted in love and responsibility, aiming to build long-term trust [12] - The article concludes with her commitment to continue using Xinhua Insurance as a platform to enhance clients' financial security and well-being [12]