中国航协发布《航空客运自律公约》

Core Viewpoint - The release of the "Self-Discipline Convention for Air Passenger Transport" by the China Air Transport Association aims to regulate the domestic air passenger market, enhance safety, service quality, operational efficiency, and promote green development in the aviation industry [1][2]. Group 1: Safety and Service Quality - The convention emphasizes ensuring absolute safety in aviation operations and the safety of people's lives, requiring companies to strictly adhere to national aviation safety regulations and conduct regular safety audits and risk assessments [1]. - It proposes a vision of "people enjoying their journey," mandating the establishment of a comprehensive customer service system to provide personalized services and enhance passenger experience [1]. Group 2: Market Order and Competition - The convention highlights the need to maintain market order, prohibiting predatory pricing below cost and false advertising, as well as establishing a credit evaluation mechanism for airline sales agents to regulate ticket sales behavior [2]. - It strictly forbids practices such as bundled sales and hidden charges [2]. Group 3: Green Development and Innovation - The convention calls for promoting green aviation development by increasing the use of clean energy and advancing efforts to reduce plastic usage [2]. - It encourages technological innovation, advocating for the application of big data and artificial intelligence in the aviation transport sector [2]. Group 4: Implementation and Compliance - The convention is effective immediately upon release, with the China Air Transport Association responsible for its formulation, modification, interpretation, supervision, and implementation [2]. - Companies that join the convention are required to comply with its provisions, and the association will regularly assess compliance, providing guidance and corrective measures for violations [2].