Qi Lu Wan Bao·2025-08-18 09:46Core Viewpoint - The article highlights the journey of Cai Yingying, a wealth sales director at Xinhua Insurance, emphasizing her dedication to customer service and professional growth within the insurance industry over the past ten years [1][5][10]. Group 1: Professional Growth and Learning - Cai Yingying joined Xinhua Insurance in July 2014, attracted by the brand's strength, development potential, and opportunities for continuous learning [5]. - The company provides a rich learning environment, allowing employees to enhance their professional skills in insurance knowledge, communication, and financial planning [5][10]. - Over ten years, she transformed from a newcomer to a professional consultant capable of offering comprehensive wealth planning [5][10]. Group 2: Customer-Centric Service - Cai emphasizes that insurance is not just a contract but a responsibility that provides peace of mind to clients [7]. - Two significant claims experiences deepened her understanding of this responsibility, showcasing the real-life impact of insurance on clients' lives [7][8]. - A notable case involved a client who received 1.2 times the insured amount after a family member's death, illustrating the financial support insurance can provide during difficult times [7]. - Another case highlighted the leverage of insurance, where a client paid 4,000 yuan in premiums and received a 100,000 yuan payout after a cancer diagnosis [8]. Group 3: Commitment to the Industry - Cai maintains a strong passion for learning and actively participates in company training to better serve clients [10]. - She focuses on understanding client needs and providing tailored insurance solutions, whether for young families or elderly clients [10]. - The company aims to continue fostering a culture of professionalism and warmth, ensuring that more families understand the significance of insurance [10].