一条热线破解18万件“急难愁盼”

Core Points - The Shenyang Customs 12360 hotline has become a vital channel for businesses and the public to resolve issues, having handled over 180,000 cases since its inception in September 2010 [1][2] - The hotline has implemented a "business expert enters the studio" mechanism to enhance the capabilities of staff in addressing complex inquiries, leading to an increase in consultation volume due to policies like customs facilitation and AEO mutual recognition [2] Group 1 - The hotline provides immediate assistance to businesses facing urgent issues, such as expired registration certificates, ensuring they can complete necessary procedures quickly [1] - The hotline has established a knowledge-sharing system with the provincial 12345 government service hotline to create a closed-loop solution for addressing public inquiries [2] - The hotline not only resolves business challenges but also helps to alleviate misunderstandings and emotional responses from the public regarding customs issues [2] Group 2 - The hotline has proactively identified rising concerns, such as increased inquiries about frozen product export inspections, and has published detailed policy interpretations and operational guidelines in advance [2] - The dedicated staff at the hotline have maintained a consistent commitment to addressing the urgent needs of businesses and the public, contributing to a favorable business environment in Liaoning [2]