Core Viewpoint - The incident involving a consumer's pet delivery through the platform highlights significant operational and safety issues within the company, necessitating urgent reforms to regain public trust [2] Group 1: Incident Overview - A consumer ordered a 12,000 yuan puppy through the platform's pet delivery service, which was left at a police station after being "abandoned" by the driver [2] - The puppy suffered from illness due to prolonged exposure, incurring treatment costs of 1,200 yuan [2] - The consumer has filed a complaint with regulatory authorities after three months without compensation from the platform [2] Group 2: Safety Concerns - The platform has faced multiple safety-related controversies, including a fatal accident in Guangzhou earlier this year that resulted in three deaths and two injuries [2] - An investigation revealed that the driver involved in the accident used an unauthorized vehicle for ride-sharing, exposing significant flaws in the platform's driver registration and information verification processes [2] Group 3: Recommendations for Improvement - The company must prioritize not only technological upgrades and financial investments but also the strict enforcement of regulations, accountability, and user rights protection to address these issues effectively [2] - To restore public confidence, the platform requires comprehensive internal reforms rather than superficial public relations efforts [2]
万元幼犬被哈啰顺风车司机“甩”在派出所 平台客服缺位
Xi Niu Cai Jing·2025-08-19 08:34