京东科技旗下网银在线遭重罚近千万，用户投诉也居高不下

Core Viewpoint - The article highlights the compliance challenges faced by payment institutions in China, particularly focusing on the significant penalties imposed on JD Technology's payment arm, Online Banking, due to multiple violations of regulatory requirements [1][12]. Regulatory Penalties - Online Banking was fined a total of approximately 9.62 million yuan for ten violations, including the failure to establish a real-name management system for merchants and improper management of payment interfaces [1][2][12]. - This marks the second major penalty for Online Banking in 2025, with a previous fine of 1.0173 million yuan for anti-money laundering failures [1][4]. Compliance Issues - The ten violations identified include inadequate customer identity verification, failure to report large or suspicious transactions, and improper handling of reserve funds [2][4]. - The company has faced scrutiny for its compliance practices, which have been questioned during its previous attempts to go public [5][6]. Management Accountability - The former president of Online Banking, Huang, was held accountable for five of the violations and fined an additional 330,000 yuan [3][12]. - The company has acknowledged the need for improved compliance governance and has committed to rectifying the identified issues [13]. User Complaints and Legal Issues - Online Banking has seen a rise in user complaints, with 3,591 complaints reported in 2023, indicating ongoing customer dissatisfaction [7][9]. - The company is also facing legal challenges, including a recent court ruling requiring it to pay 494,880 yuan due to a labor dispute with a former employee [7][12]. Industry Context - The payment industry in China is experiencing intensified regulatory scrutiny, with a total of 46 penalties issued to payment institutions in the first half of 2025, amounting to approximately 152 million yuan [13][14]. - The regulatory focus has shifted towards comprehensive risk management and compliance, necessitating payment institutions to enhance their internal controls and customer verification processes [14].