Jin Rong Shi Bao·2025-08-20 03:17Core Insights - The integration of digital finance is transforming the insurance service experience, making it more accessible and efficient for consumers [2][3] - China Life Insurance is leveraging advanced technologies such as artificial intelligence, big data, and cloud computing to streamline the claims process, significantly reducing the time and effort required for customers [3][4] Group 1: Customer Experience Enhancement - Customers can now experience real-time claims processing alongside medical consultations, eliminating the need for extensive paperwork and manual submissions [1][2] - The company has successfully implemented an automated claims process, allowing for some claims to be settled in as little as three minutes after submission [3][4] Group 2: Technological Integration - China Life Insurance is utilizing a combination of AI, big data, and IoT to enhance the efficiency of claims processing, addressing traditional challenges such as document verification and regional discrepancies [3][5] - The company has established a distributed hybrid cloud architecture to manage vast amounts of data, ensuring quick response times and scalability to meet growing business demands [6][7] Group 3: Data Management and Security - The company has developed a robust data management framework, achieving the highest level of data management capability certification in the insurance industry, which underscores its commitment to data security and efficiency [7] - China Life Insurance is actively involved in setting industry data standards, contributing to the overall improvement of data management practices within the sector [7]