北京推出共享充电宝行业自律公约 满五分钟才收费

Core Viewpoint - Beijing has introduced a self-regulatory convention for the shared power bank industry to enhance service transparency and consumer protection Group 1: Industry Regulation - The self-regulatory convention includes nine measures focusing on transparent pricing, convenient borrowing and returning, and efficient complaint response [1] - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of operational points in the city, have signed the convention [1] Group 2: Pricing and Service Standards - Clear pricing rules must be displayed prominently on rental pages, including free usage duration, pricing standards, cap prices, and deposit policies [1] - The rental fee will be calculated in units of no more than 15 minutes, with the first unit charged only if usage exceeds 5 minutes [2] - A fair and transparent contract management system will be established to eliminate unfair terms that increase consumer liability [1] Group 3: Operational Efficiency - Shared power banks must be maintained at high battery levels and inform consumers of the remaining battery percentage [1] - Sufficient space in power bank cabinets must be ensured to allow timely returns by consumers [2] - A mechanism for pausing and waiving fees will be implemented for consumers unable to return due to lack of available return points or other uncontrollable factors [2] Group 4: Customer Service and Complaint Handling - Customer service contact information must be displayed on power banks, cabinets, and official pages to ensure timely responses [2] - Complaints must be addressed within 48 hours, with actionable solutions provided [4] - Regular maintenance and inspection of equipment will be conducted to ensure operational reliability [3]