Qi Lu Wan Bao·2025-08-21 04:18Core Points - A customer, an elderly woman, approached the bank with severely damaged and moldy RMB notes, seeking assistance for exchange [1] - The bank staff took immediate action, manually assessing and processing the damaged notes, ultimately exchanging over 900 RMB for the customer [1] - The elderly woman expressed her gratitude for the attentive service provided by the bank staff [1] Group 1 - The elderly woman had stored cash in a basement, leading to severe damage due to moisture [1] - Bank staff explained proper cash storage methods to the customer to prevent future issues [1] - The bank aims to provide high-quality and efficient financial services to all customers [2] Group 2 - The bank is committed to the "finance for the people" philosophy, focusing on efficiency, quality, and customer relationships [2] - The bank's efforts are directed towards ensuring that customers feel the warmth and convenience of financial services [2]