告别“易借难还” 北京推出共享充电宝行业自律公约

Core Viewpoint - The Beijing Consumer Association has introduced a self-regulatory convention for the shared power bank industry to address consumer complaints regarding unreasonable charging practices and to enhance the convenience of borrowing and returning power banks [2][3][4]. Group 1: Self-Regulatory Convention Details - The convention stipulates that the rental fee timing unit should not exceed 15 minutes, with charges applied only after 5 minutes in the first unit and no charges for incomplete units thereafter [2][4]. - Eight companies covering 95% of operational points in Beijing have signed the convention, committing to improve service through technological upgrades and staff training [2][6]. - The convention includes nine measures aimed at transparent pricing, convenient borrowing and returning, and efficient complaint responses [4]. Group 2: Consumer Feedback and Issues - A survey revealed that nearly 60% of respondents find the charging fees for shared power banks unreasonable, citing issues such as insufficient return points and unclear return locations [3][4]. - Consumers have reported difficulties in returning power banks, including finding closed return points and being charged for extra time due to these issues [3][5]. - The convention addresses these concerns by ensuring that power banks are available with high battery levels and that there are sufficient empty slots in return cabinets [5][6].