智慧办税全域贯通，山亭区打造税收营商环境新高地

Core Insights - The news highlights the efforts of the Shanting District Taxation Bureau in Zaozhuang City to optimize the business environment through digital transformation and efficient tax management [1][2]. Group 1: Digital Transformation and Tax Management - The Shanting District Taxation Bureau has implemented a "strong foundation project" for tax collection and management under digital transformation, aiming to create a lighter burden, faster processing, better service, and a superior tax environment [1]. - The bureau has established a new service model for tax and fee services, utilizing a combination of online consultations, backend processing, and remote assistance to meet the needs of businesses in remote areas [2]. - Since 2025, the bureau has processed over 1,800 simple tax matters, accounting for 40% of the service hall's business volume, with an average waiting time reduced by 51% [2]. Group 2: Community Engagement and Training - The bureau has conducted various promotional activities, including short videos and live classes, to educate taxpayers and enhance community engagement [3]. - Regular training sessions for new taxpayers and collaboration with local agencies have received positive feedback from participants [3]. - Initiatives like "direct interaction with leadership" have been implemented to listen to community concerns and resolve issues effectively [3]. Group 3: Dispute Resolution and Credit Management - A mechanism for resolving disputes related to social insurance fee collection has been established, allowing for a streamlined process for citizens' complaints [4]. - There has been a 1.39% decrease in complaints from the first to the second quarter of 2025, with a 28% year-on-year decline in complaint types [4]. - The bureau has enhanced tax credit management, with over 51% of taxpayers classified as A or B grade, indicating improved compliance and business practices [4].