工商银行申请线下服务点的服务资源配置方法等专利,缩短用户等待时间
Jin Rong Jie·2025-08-23 02:23

Group 1 - The core point of the article is that the Industrial and Commercial Bank of China (ICBC) has applied for a patent related to a method for resource allocation at offline service points, aimed at improving user experience by reducing waiting times [1] - The patent application, published as CN120528964A, was filed on June 2025 and focuses on a service resource allocation method that evaluates service points based on user requests and service information [1] - The method involves matching user requests with service points, assessing their service capabilities, and determining the optimal service point to enhance user satisfaction [1] Group 2 - ICBC was established in 1985 and is headquartered in Beijing, primarily engaged in monetary financial services [2] - The company has a registered capital of approximately 35.64 billion RMB and has invested in 1,112 enterprises [2] - ICBC has participated in 5,000 bidding projects and holds 988 trademark records and 5,000 patent records, along with 77 administrative licenses [2]