Xin Lang Cai Jing·2025-08-24 07:33Core Viewpoint - The topic of "Meituan refunds not arriving" has sparked significant discussion, with multiple consumers reporting difficulties in receiving refunds from Meituan, some dating back to 2018 [1][2]. Group 1: Consumer Experiences - Several consumers have expressed frustration over delayed refunds, with some stating that refunds from as far back as 2018 have only recently been processed [1]. - Complaints have emerged regarding the handling of refunds, with consumers alleging that Meituan and merchants have engaged in disputes over refund approvals [1][2]. - A consumer highlighted a case where a refund was marked as failed but was processed automatically upon further inquiry, raising concerns about transparency in the refund process [2]. Group 2: Meituan's Response - Meituan's customer service indicated that the time for refunds depends on the payment method, typically taking 1 to 3 business days, and noted that cases of refunds taking years are "relatively rare" [1][4]. - The company stated that refunds should be returned to the original payment method, but many consumers reported that their refunds were instead credited to their Meituan wallet, leading to accusations of forcing consumers to use Meituan services [5][6]. Group 3: Historical Context - Refund issues have been a long-standing problem for Meituan, with complaints dating back to 2015, indicating a pattern of dissatisfaction among users regarding the refund process [4][6]. - Legal advice has been suggested for consumers to keep records of their refund requests and transactions to support their claims if refunds do not arrive as expected [6].