Core Points - Meituan has acknowledged user complaints regarding "refunds not received" and has established a special customer service team to address the issue [1] - The company has identified two main categories of problems related to refund information: incomplete updates on refund progress and a small number of failed refunds due to issues with users' payment channels [1] - Meituan assures that all refund data is traceable and users can check the status of their refunds [1] - The company has also opened a refund channel for users to reclaim deposits after acquiring Mobike, reminding users to apply for their refunds through the Meituan app [1] Summary by Categories Customer Service Response - Meituan's customer service team has been mobilized to handle the increased volume of inquiries regarding refunds [1] - The company has committed to helping users trace every order in question [1] Refund Issues - The primary issues identified are related to the timely display of refund progress and a limited number of failed refunds due to payment channel problems [1] - Refunds that cannot be processed back to the original payment method will be credited to the user's Meituan balance, with further assistance provided if the account is inactive [1] User Communication - Meituan has apologized for the misunderstandings caused by inadequate information display regarding refunds [1] - The company encourages Mobike users to apply for their deposit refunds through the Meituan app [1]
美团客服回应网传“退款未到账”:已修复退款信息滞后问题