Di Yi Cai Jing·2025-08-25 02:16Core Viewpoint - Meituan has addressed user concerns regarding delayed refunds and has established a dedicated customer service team to investigate and resolve issues related to refund status updates [1][2][4] Refund Issues - There are two main categories of refund issues reported by users: incomplete refund information updates and refunds showing as "failed" [1][2] - The first category involves delays in displaying refund progress, leading to user confusion about whether funds have been returned [2][3] - The second category, which affects a smaller number of orders, is due to issues with users' bank accounts or third-party payment tools, preventing refunds from being processed back to the original payment method [2][4] System Improvements - Meituan's technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently [2] - For historical orders prior to 2017, users can still inquire about refund statuses through customer service [2] Refund Notification Issues - Users may not receive timely notifications about refunds due to system delays, leading to misunderstandings about the status of their refunds [3] - Three scenarios can cause confusion: refunds showing as "in review" or "processing," refunds showing a zero amount, and refunds marked as successful but not reflected in the original payment channel [3] Resolution Strategies - In cases where refunds cannot be processed back to the original payment method, Meituan will refund the amount to the user's wallet balance [4] - Users experiencing issues with their wallet balance can request refunds to a new designated bank account or seek assistance from customer service [4] - Meituan emphasizes that all refund data is traceable, and users can verify the status of their refunds [4]