太仓市创新监管模式，全力守护网络餐饮食品安全

Core Viewpoint - The rapid development of the online food delivery industry has raised significant concerns regarding food safety, prompting Taicang City to implement innovative regulatory measures and collaborative efforts to enhance food safety standards since 2025 [1] Group 1: Regulatory Framework - Taicang City has developed the "Taicang City Online Food Delivery Safety Governance Enhancement Action Plan," focusing on the goals of "standardizing a batch, improving a batch, and investigating a batch" [2] - A data-sharing mechanism with platforms like Meituan and Ele.me has been established, enabling precise regulation of online food merchants through a "one store, one file" approach [2] Group 2: Risk Management - The "Smart Food" regulatory platform has introduced a closed-loop supervision model combining online monitoring and offline inspections, identifying and rectifying 46 issues through AI risk detection [3] - A summer food safety night inspection campaign was conducted, inspecting over 600 merchants and resulting in three cases of illegal activities being prosecuted [3] Group 3: Enforcement Actions - Taicang City has launched the "Guarding Consumption" campaign to address the prevalent issue of "ghost deliveries," successfully prosecuting two cases of forged licenses [4] - A total of 94 complaints regarding food safety in delivery services were resolved, achieving a 100% completion rate and a 98% satisfaction rate among the public [4] Group 4: Community Involvement - The introduction of a "whistleblower" system for delivery riders allows 20 rider supervisors to report issues directly via the "Su Xiaofu" platform, ensuring rapid response to problems within one hour [5] - Regular "Delivery Rider Salon" events are held for food safety training and to gather industry feedback, alongside the "You Order, I Inspect" initiative, which has tested 36 popular food establishments with results publicly disclosed [5] Group 5: Industry Standards - Taicang City aims to build the "Food in Taicang" brand by selecting 100 standardized online food delivery units and 1,000 compliant food businesses, promoting smart regulatory practices [6] - The initiative includes establishing model units and promoting best practices to create a multi-layered food safety demonstration network, enhancing consumer confidence in food safety [6]