上海虹口区图书馆角落留言本出圈：纸笔互动搭起“服务连心桥”

Core Viewpoint - The Shanghai Hongkou District Library has successfully implemented a feedback mechanism through a comment book, enhancing reader engagement and service quality [1] Group 1: Feedback Mechanism - The comment book was relocated to a less monitored area to reduce the pressure on readers when providing feedback [1] - The library has established an efficient response mechanism, with simple requests answered within three days and complex issues discussed by the leadership [1] Group 2: Service Improvements - Immediate actions were taken based on reader feedback, such as purchasing silent pads for noisy chairs and conducting water quality tests [1] - The library aims to maintain a balance between traditional feedback methods and modern digital channels, ensuring accessibility for all age groups [1] Group 3: Community Engagement - The comment book has become a bridge between readers and the library, fostering a sense of community and enhancing public service warmth [1] - The library plans to archive and categorize processed feedback annually to optimize future services [1]