Qi Lu Wan Bao·2025-08-25 10:10Core Viewpoint - Meituan has addressed consumer concerns regarding delayed refunds, stating that the issues stem from incomplete information updates rather than actual refund failures [1][15]. Group 1: Refund Issues - Consumers reported difficulties in receiving refunds, with some claiming refunds from as far back as 2016 and 2018 had not been processed [1]. - The company identified two main categories of refund issues: incomplete information updates and refund failures due to payment channel problems [4][6]. Group 2: Company Response - Meituan's customer service team has been expanded to handle the increased volume of inquiries, and they have implemented a system to trace and clarify refund statuses for users [2][4]. - The company has optimized its information display system to allow users to check the status of refunds for orders placed after 2017, while older orders can be verified through customer service [6][8]. Group 3: Technical Updates - The delay in refund notifications was attributed to technical issues, which have now been resolved, allowing users to see updated refund statuses in real-time [8][10]. - Users were reassured that if they received a "refund successful" notification, the funds had indeed been returned to their accounts, despite potential display errors [7][11]. Group 4: User Experience - Meituan emphasized its commitment to user satisfaction and transparency, stating that every refund can be traced and users can verify the status of their funds [15]. - The company reiterated its long-standing refund policy, which has been a key factor in attracting users to its platform [15].