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花3129元买机票后发现另一平台仅570元,航班管家:异常出票导致
Xin Lang Cai Jing·2025-08-25 18:13

Core Points - A consumer named Mr. Huang purchased a flight ticket from Beijing to Xiamen for 3129 yuan on the Flight Manager app, only to find the same ticket priced at 570 yuan on another platform, leading to a significant price discrepancy of 2559 yuan [1][4][5] - The customer filed a complaint with the Civil Aviation Administration, seeking a refund and compensation, and received a partial refund of 2559 yuan but is still pursuing the full amount of 3129 yuan [4][5] - The customer service from Flight Manager explained that ticket prices fluctuate due to real-time changes by airlines and that the price difference was due to an "abnormal ticket issuance" [5] Summary by Sections Customer Experience - Mr. Huang reported a significant price difference after purchasing a ticket for 3129 yuan, later discovering it was available for 570 yuan on another app [1][4] - He received a partial refund of 2559 yuan but is still seeking the full refund of 3129 yuan and is considering legal action for triple compensation [4][5] Company Response - Flight Manager's customer service stated that ticket prices are subject to real-time changes and attributed the price discrepancy to abnormal ticket issuance [5] - The company has communicated with Mr. Huang regarding the refund process and indicated that further discussions would be held directly with him [5]