上海银行深圳分行的15分钟反诈实战

Core Viewpoint - Shenzhen, as a leading financial hub in China, faces a rising threat from telecom fraud, with significant increases in reported cases and public calls for help, highlighting the need for financial institutions to act as guardians of asset security [1]. Group 1: Telecom Fraud Situation - In the first seven months of 2025, the number of calls to the Shenzhen Anti-Telecom Fraud Center reached 169,000, an increase of 18.16% year-on-year [1]. - The number of reported fraud cases was 11,900, showing a dramatic increase of 232.11% compared to the previous year [1]. - The rise in telecom fraud, particularly scams impersonating financial institutions, poses a major risk to residents' asset safety [1]. Group 2: Case Study of Fraud Prevention - A recent incident involved a woman who was targeted by a scammer posing as a bank employee, who had accurate information about her unactivated credit card [2]. - The bank staff identified the scam within 15 minutes by recognizing discrepancies in the communication process and the absence of official notifications [2]. - The quick response and professional training of the bank staff prevented potential financial loss for the customer [2][3]. Group 3: Comprehensive Risk Interception - The bank staff initiated an emergency response by guiding the customer to report the incident and change her bank details to secure her account [3]. - The case illustrates the evolving tactics of scammers who use precise information to lower victims' defenses and mimic official processes [3]. - The bank's approach of providing pre-warning, real-time interception, and post-incident education exemplifies a robust risk management system [3]. Group 4: Commitment to Financial Security - The success of the bank's fraud prevention efforts reflects the professional training and commitment of financial workers to safeguard customer assets [4]. - Continuous risk management and customer education are essential in maintaining a secure financial environment in Shenzhen, where financial activities are rapidly increasing [4]. - The bank aims to enhance its risk management capabilities and provide better services to ensure the financial safety of the community [4].