态度不好不要上班！星巴克回应店员被女子骂哭：因漏点饮品

Core Viewpoint - The incident highlights the challenges faced by service industry employees, particularly in high-pressure environments like Starbucks, where customer interactions can lead to emotional distress for staff [1] Group 1: Incident Details - On August 24, a Starbucks employee in Shanghai was verbally abused by a customer for approximately 10 minutes due to a mistake in the order, where the employee failed to provide one drink [1] - The employee, described as a young woman, was visibly upset and ended up in tears as a result of the prolonged verbal assault [1] - Despite the store's efforts to rectify the situation by delivering the missing drink and waiving the charge, the customer continued to express dissatisfaction [1] Group 2: Customer Behavior - The customer’s behavior was characterized as emotionally unstable, leading to a situation where a male companion had to apologize on her behalf [1] - The incident reflects broader issues of customer service dynamics, where employees may face undue stress from difficult customers [1]