Xin Lang Ke Ji·2025-08-26 08:41Core Viewpoint - Recent user complaints regarding Meituan's failure to automatically refund group purchase vouchers have raised suspicions of "false refunds" on the platform, leading to widespread user inquiries about their orders [1]. Group 1 - The topic "RefundCheck" topped Weibo's trending list on August 26 [2]. - Users reported delays in refunds, with some applications dating back to May 6, 2019, only being processed successfully on August 25, 2025, indicating prolonged processing times [3]. - Some users have not received refunds at all, highlighting ongoing issues with the refund process [5]. Group 2 - In response to the refund concerns, Meituan's customer service announced the establishment of a special team to address user feedback and track orders [8]. - Meituan identified two main issues regarding the "user refund not received" problem: one related to delays in displaying refund progress information, and the other concerning payment channel anomalies for a small number of users [8]. - The company has optimized information display for orders after 2017, allowing users to check the status of their refunds, while older orders require customer service inquiries [8].