民生人寿5.5万保费"翻倍承诺"竟成空，投保人签名还被伪造？

Group 1 - The core issue revolves around allegations of insurance sales fraud, where a customer was misled about the terms of a life insurance policy, believing he would receive double his premiums after 15 years instead of the actual 20-year term [1][2] - The customer, Mr. Zhang, paid approximately 55,000 yuan in premiums over ten years, expecting a significant return based on verbal assurances from the insurance agent [1] - The insurance contract contained signatures that were not Mr. Zhang's or his wife's, raising further suspicions about the legitimacy of the sale [2] Group 2 - The insurance company claimed to have a recorded phone call to verify the customer's understanding of the contract, but refused to provide the original recording, leading to concerns about potential forgery [2] - The company cited customer confidentiality as a reason for not discussing the case with the media, which raises questions about transparency and accountability in the insurance industry [2] - Legal provisions exist that allow consumers to request copies of their personal information, yet the insurance company has not responded adequately to the customer's requests for evidence [2]