MagMutual Transforms Operations with Appian

Core Insights - MagMutual has successfully transformed its operations by utilizing Appian's AI-powered platform, enhancing efficiency and customer experience in the medical malpractice insurance sector [1][2][8] Operational Improvements - The implementation of Appian's platform has significantly reduced policy migration time from three years to one year, allowing for faster acquisitions and minimizing service disruptions [7] - MagMutual built a self-service quoting portal that enables customers to receive quotes instantly, reducing a previously weeks-long process to mere minutes [5][6] Financial Impact - The new digital self-service quoting portal generated over $1 million in new revenue shortly after its launch, demonstrating rapid financial benefits without the need for advertising [4][5] - The insurer estimates that the new processes will lead to a 20% annual revenue growth [5] Technology Integration - Appian's solution replaced three legacy tools and integrated data from Salesforce, Oasis, and MagMutual's internal systems, streamlining workflows and enhancing operational visibility [6] - The use of Appian Process HQ allows for the identification of process bottlenecks and drives continuous improvement through AI [6]