美团退款的钱去哪了？

Core Viewpoint - The recent complaints from Meituan users regarding unreceived refunds have raised concerns about the reliability of electronic payment systems on internet platforms [1][2] Group 1: User Complaints and Refund Issues - Users have reported that refunds initiated years ago, particularly between 2014 and 2019, have not been received, leading to widespread self-audits of transaction histories [2][3] - Meituan's official response indicated that refund issues stem from two main categories: delays in displaying refund progress and anomalies in users' payment channels, which may result in refunds being credited to Meituan balances instead of original payment methods [2][5] - A user discovered over 30 orders from 2015 to 2017 marked as "refund failed," and after following up, was able to recover over 1,000 yuan in delayed refunds [3][5] Group 2: Types of Refund Problems - Refund issues are categorized into four types: failed refunds that can be manually re-initiated, orders still showing as "in refund," completed refunds with zero amounts, and refunds that appear completed but have not actually been received by users [3][4] - Users have reported discrepancies in refund amounts displayed at different times, indicating potential system errors [3] Group 3: Impact on User Trust and Customer Service - Following the complaints, there was a significant increase in user inquiries to Meituan's customer service, with reports of long wait times and high volumes of users seeking assistance [5] - Some users found that refunds had been credited to their Meituan balances without their knowledge, leading to confusion and dissatisfaction regarding the refund process [5][6] Group 4: Historical Context and System Issues - An employee from Meituan's transaction system indicated that the refund issues may be due to historical system bugs or third-party payment SDK vulnerabilities, complicating the refund process [6][7] - The refund situation has highlighted the historical challenges Meituan faced in establishing a compliant payment system, with past incidents of refunds being mismanaged before the company obtained the necessary payment licenses [7][8]