Xin Lang Ke Ji·2025-08-27 01:08Core Viewpoint - Meituan is facing user complaints regarding delayed refunds for group purchase vouchers, leading to accusations of "false refunds" and prompting the company to take action to trace each order [1][2]. Group 1: Refund Issues - A significant number of users reported that their group purchase vouchers did not automatically refund as promised, with some orders showing "refund successful" or "under review" status while the funds did not reach their accounts [1]. - Meituan's customer service announced the establishment of a special team to address refund issues and has optimized the information display for refund processes, allowing users to check the status of refunds for orders placed after 2017 [2]. Group 2: Types of Refund Problems - The refund issues are categorized into two main types: 1. Delayed updates on the refund process information, causing user misunderstandings. The technical team has improved the display of refund information for orders after 2017, while users can inquire about historical orders before 2017 through customer service [2]. 2. A smaller number of cases where users' bank accounts or third-party payment tools encountered issues, preventing refunds from being processed back to the original payment method. In such cases, refunds will be credited to the user's Meituan balance, and the company will reach out to users with canceled or abnormal accounts to facilitate refunds [2].