国任保险山东分公司荣获山东省车辆保险理赔服务质量测评第一名

Core Insights - Shandong Branch of Guoren Insurance achieved the highest score of 87.64 in the vehicle insurance claims service quality evaluation conducted by the Shandong Insurance Industry Association, marking a significant improvement from previous second and third place rankings [1] - The evaluation assessed 39 property insurance companies in Shandong, focusing on claims timeliness, case handling, complaint disputes, and additional scoring criteria to enhance service quality and customer satisfaction [1] Group 1 - Guoren Insurance Shandong Branch has optimized claims service quality through initiatives like "Guoren Fast Claims," improving efficiency and reducing claims processing time [1] - The company has increased online settlement rates, streamlined workflows, and enhanced internal supervision to minimize complaints and effectively manage dispute cases [1] - Guoren Insurance actively promotes consumer rights protection and financial literacy through various outreach efforts, ensuring compliance with service standards during sales and claims processes [1] Group 2 - The company aims to maintain a customer-oriented approach, enhancing service capabilities and brand influence to improve consumer satisfaction and contribute to high-quality development [2]