国网白银供电公司：以“承诺于心、践诺于行”诠释 党员先锋本色

Core Viewpoint - The company emphasizes its commitment to providing reliable electricity services through a series of public promises and actions aimed at enhancing customer satisfaction and operational efficiency [1][2][4]. Group 1: Commitment and Actions - The company has initiated the "Commitment in Heart, Practice in Action" campaign, where employees make public commitments to improve service delivery and address customer needs [1][2]. - A recent event on July 1 involved singing the national anthem and making pledges to reinforce the importance of discipline and responsibility among employees [2][4]. - Employees are encouraged to make solemn commitments related to their job responsibilities, reflecting their dedication to the company's mission [4]. Group 2: Community Engagement and Service Improvement - The company has implemented a "one person, one commitment, one position, one responsibility" approach to address community needs, focusing on issues like aging electrical infrastructure and energy efficiency for businesses [5][11]. - A 24/7 service hotline has been established to ensure rapid response to customer inquiries and issues, with a total of 273 service requests efficiently handled to date [8][11]. - The company actively engages with local communities and businesses, conducting over 62,800 visits to understand customer needs and optimize electricity costs, resulting in savings of approximately 9.6 million yuan [11]. Group 3: Employee Development and Training - The company has organized pairing activities between veteran and young employees to foster a culture of responsibility and skill transfer, enhancing the overall service quality [4][5]. - The commitment to safety and operational excellence is highlighted through rigorous training and adherence to safety protocols, ensuring reliable service delivery [5][12]. Group 4: Infrastructure and Technical Improvements - The company has successfully completed the upgrade of 10 sets of 330 kV bus protection systems, achieving zero accidents and errors during the process, which strengthens the regional power grid [12]. - The company is focused on continuous improvement and innovation in technical capabilities to meet the challenges of modern electricity supply [12].