Group 1 - The core product launched by the company is a "Surprise Number" precise delay insurance priced at 9.9 yuan, which only compensates if the flight delay matches a randomly set number [1] - The product has faced significant consumer backlash due to its stringent claim conditions, with many users comparing it to gambling rather than insurance [3] - The company has acknowledged user feedback regarding the product's impact on travel experience and has decided to withdraw the product in response to complaints [4] Group 2 - The "Surprise Number" product was introduced by the insurance company in March of this year, aiming to provide flexible delay coverage for travelers [4] - The compensation is only applicable if the flight delay is exactly equal to the predetermined number, leading to confusion among users [3] - The company is committed to continuously optimizing its products and services based on user feedback to enhance customer experience [4]
航旅纵横9.9元延误险被指形似博彩游戏，客服回应：已下架
Xin Lang Ke Ji·2025-08-27 06:14