Qi Lu Wan Bao·2025-08-27 07:07Core Points - The article highlights a case where Minsheng Bank provided exceptional customer service by accommodating an elderly client's request to change their registered mobile number through a home visit, demonstrating the bank's commitment to customer-centric service [1][2] - The bank's operational team assessed the situation and decided to offer door-to-door service to meet the client's needs while ensuring compliance with security protocols [1][2] Group 1 - The client, an elderly individual residing in a nursing home, was unable to visit the bank due to mobility issues and required a change of their registered mobile number [1] - Minsheng Bank's staff visited the nursing home to assist the client with the mobile number change, ensuring that all necessary identity verification and operational procedures were followed [2] - This service not only resolved the client's urgent need but also showcased the bank's flexibility and responsibility in providing tailored financial services to special customer groups [2] Group 2 - The bank plans to continue enhancing its service processes and customer experience by adhering to a customer-centric philosophy [2] - Minsheng Bank aims to create a warmer and more professional financial service environment through proactive listening and flexible service adjustments [2]