“星巴克员工被顾客骂哭”，别把服务行业的劳动者当出气筒

Group 1 - The core issue highlighted is the increasing tension between service workers and consumers, where service employees often face verbal abuse from customers, impacting their emotional well-being [1][2] - The principle of "consumer supremacy" has become deeply ingrained, leading to service workers needing to absorb negative emotions from customers, which can create an imbalanced relationship and potential social hazards [2] - Some companies have introduced "complaint awards" to compensate employees for negative experiences, but there is a call for more comprehensive management measures to protect employee rights and dignity [2] Group 2 - It is emphasized that both consumers and service workers are human beings, and there should be mutual understanding and patience in interactions [3] - The importance of rational communication and avoiding aggressive language in everyday situations is stressed, as it can lead to better outcomes for all parties involved [3]