不止12315：这些正规投诉途径你必须知道

Core Points - The article discusses various complaint hotlines established in China to address consumer rights, labor issues, and other grievances, highlighting the importance of using the correct channels for effective resolution [1][9] Group 1: Consumer Rights - 12315 is a dedicated hotline for consumer rights, helping individuals resolve disputes related to poor-quality products and services [1] - The Black Cat Complaint platform serves as a third-party option for consumers to address issues with e-commerce and service providers, emphasizing transparency and public accountability [8] Group 2: Government Services - 12345 is a government service hotline that covers a wide range of issues, including municipal problems and administrative complaints, providing 24/7 support [2] - The hotline connects complaints directly to relevant government departments, facilitating quicker resolutions [2] Group 3: Labor Rights - 12333 is the national hotline for labor rights, assisting workers with issues such as unpaid wages and lack of contracts [3] - The hotline is managed by the Ministry of Human Resources and Social Security, offering additional services like social security inquiries and career guidance [3] Group 4: Special Groups - 12338 is a hotline specifically for women's and children's rights, providing legal support and counseling for issues like domestic violence and discrimination [4] Group 5: Logistics and Delivery - 12305 is the postal service complaint hotline, addressing issues related to delivery delays and damages, requiring prior complaints to the delivery company [5] Group 6: Communication Services - 12381 is the hotline for telecommunications complaints, allowing users to report issues with service providers and ensuring accountability from telecom companies [7]