“50升油箱加67.96升汽油”，调查结果公布

Core Viewpoint - The investigation revealed that a customer was overcharged due to a malfunction in the fuel dispenser, which led to a duplicate billing of 27.18 liters, resulting in a total charge of 200 yuan for 40.78 liters of fuel instead of the actual amount [4][9][11]. Group 1: Incident Background - On August 9, a customer reported a dispute at the Tianshan gas station regarding being charged for 67.96 liters of fuel for a 50-liter tank [2]. - The gas station sealed the involved fuel dispenser under police supervision, and the customer was compensated shortly after the incident [2][3]. - The local market supervision authority received the complaint and initiated an investigation, which included a joint meeting with the relevant company to address the issue [3]. Group 2: Investigation Findings - The investigation confirmed that the customer was indeed overcharged by 200 yuan due to a malfunction in the fuel dispenser's software and hardware, leading to repeated billing [4][9]. - The fuel dispenser was found to be compliant with measurement standards, and no tampering or abnormal operations by staff were detected during the investigation [5][6]. - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [7]. Group 3: Next Steps and Company Response - The market supervision authority will require the company to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [10]. - The company acknowledged the issue and expressed regret for the negative consumer experience, committing to enhance equipment management and staff training [11].