Xin Hua Wang·2025-08-28 10:42Core Viewpoint - The investigation confirmed that a car owner was overcharged for fuel due to a malfunction in the fuel dispenser, which resulted in a duplicate charge of 200 yuan for 27.18 liters of fuel [7][8]. Group 1: Incident Overview - On August 9, a car owner reported a dispute at the Tianshan gas station regarding an overcharge when refueling [5]. - The gas station sealed the involved fuel dispenser for investigation, and the owner received a preliminary compensation on August 12 [5][6]. - The local market supervision authority initiated an investigation after receiving the complaint [5]. Group 2: Investigation Findings - The investigation revealed that the overcharge was legitimate, attributed to a software and hardware malfunction in the fuel dispenser [7]. - Key components of the fuel dispenser were found to be intact and compliant with measurement standards [7]. - The vehicle's fuel tank capacity was confirmed to be consistent with its specifications, ruling out any issues with the tank itself [7]. - The faulty transaction was traced to the fuel dispenser's data system, which incorrectly added a previous transaction's amount to the current one [7]. Group 3: Future Actions - The market supervision authority will require the gas company to implement comprehensive corrective measures and publicly apologize to consumers [8]. - There will be an emphasis on improving service quality and addressing consumer complaints more effectively [8].