Xin Lang Cai Jing·2025-08-28 11:57Core Viewpoint - The incident involving a vehicle with a 50-liter fuel tank being charged for 67.96 liters of gasoline has been investigated, with the involved company, China Petroleum Chengdu Sales, issuing an apology for the situation [1][3]. Group 1: Incident Overview - On August 9, a consumer dispute arose when a vehicle owner refueled at the China Petroleum Gaoxin Tianshan gas station, leading to police involvement and the sealing of the involved fuel pump [1]. - The Chengdu High-tech Zone Market Supervision Administration received a complaint on August 11 and conducted an on-site inspection the following day, leading to preliminary compensation by the gas station on August 12 [1][3]. - The vehicle owner provided evidence on August 20, prompting further investigation by the market supervision bureau [1]. Group 2: Investigation Findings - The investigation revealed that the involved fuel pump's backend data erroneously added a previous transaction of 27.18 liters to the current transaction, resulting in a total charge of 67.96 liters instead of the actual 40.78 liters [3]. - Since the fuel pump's calibration on June 5, 2025, there have been 2,863 transactions, with only this particular transaction showing data transmission anomalies, attributed to hardware and software faults [3]. Group 3: Company Response - China Petroleum Chengdu Sales expressed sincere apologies for the negative consumer experience and acknowledged the oversight from the market supervision department [3]. - The company committed to addressing management and service issues by enhancing equipment management, improving service response mechanisms, and strengthening employee training to protect consumer rights [3].