女子3.2万元网购“载重3吨”电三轮，欲改“摩旅房车”发现载重仅200公斤，申请“7天无理由退货”遇阻

Core Viewpoint - The rise of e-commerce platforms has significantly improved shopping efficiency, but issues such as misleading product information and complicated after-sales processes pose risks to consumer rights and the long-term health of the e-commerce industry [1][2][3] Group 1: Consumer Experience - A consumer, Ms. Wu, faced a significant discrepancy between the advertised and actual load capacity of an electric tricycle purchased for 32,000 yuan, which was claimed to support a load of 3 tons but was actually rated for only 200 kg, a 15-fold difference [2][12] - After receiving the vehicle, Ms. Wu's request for a return within the platform's 7-day no-reason return policy was rejected without a clear explanation, leading to frustration and confusion [15][19] Group 2: Seller's Misrepresentation - The seller initially assured Ms. Wu that the vehicle could support her intended modifications and provided misleading information about the vehicle's capabilities, which later proved to be false [10][16] - The seller's claim of a 3-ton load capacity was later clarified as referring to the vehicle's maximum static load, not its legal load capacity, raising concerns about consumer deception [16][19] Group 3: Regulatory and Legal Implications - The seller's actions may violate consumer protection laws, as they failed to provide accurate product information, potentially misleading consumers and infringing on their rights [18][19][20] - The seller's lack of business registration for selling high-value items raises questions about compliance with e-commerce regulations, which could lead to administrative penalties [17][20]