Qi Lu Wan Bao·2025-08-29 07:37Core Insights - Agricultural Bank of China (ABC) is exemplifying its commitment to "age-friendly and barrier-free" services through the actions of its employee Xiao Guo, who provided meticulous assistance to a wheelchair-bound customer, earning high praise from the customer and their family [1][2] Group 1: Service Excellence - Xiao Guo proactively identified the needs of the disabled customer upon arrival and assisted in navigating the wheelchair through the bank's barrier-free entrance [1] - The employee guided the customer to the "Love Window" for priority service, ensuring an efficient and smooth transaction process [1][2] - Xiao Guo employed a "hands-on guidance + paper documentation" approach to assist the customer with potential difficulties in using smart devices, confirming each transaction step clearly [2] Group 2: Customer Care - After completing the banking services, Xiao Guo helped organize the customer's documents and coordinated with family members to ensure the customer was safely returned to their vehicle [2] - The family expressed deep gratitude for the attentive service, highlighting the warmth and care provided throughout the visit [2] Group 3: Future Initiatives - ABC's Jinan Lixia Technology City branch plans to enhance its "age-friendly service demonstration site" by integrating smart technology and personalized services [2] - The branch aims to introduce more tailored financial products to fulfill its commitment to support the elderly and vulnerable populations [2] - The entire staff is dedicated to conveying the warmth of ABC and contributing to social welfare through financial services [2]