Qi Lu Wan Bao·2025-08-29 07:37Core Insights - Agricultural Bank of China successfully intercepted a suspected fraud case involving a large cash withdrawal, demonstrating strong risk awareness and effective collaboration to protect customer assets [1] Group 1: Incident Overview - A middle-aged woman approached the Agricultural Bank of China branch in Jinan, seeking to withdraw a large sum of money, which raised suspicions among the staff due to her vague explanations [1] - The bank staff, including a lobby manager, engaged the customer in conversation to assess the situation and discovered she intended to transfer the funds to an "investment expert" she met online [1] Group 2: Response and Actions - The lobby manager, leveraging anti-fraud experience, identified the potential scam and coordinated with the branch manager and tellers to educate the customer about common fraud tactics, using recent real-life examples as evidence [1] - Despite initial resistance, the staff persisted in their efforts, ultimately involving the customer's family, which led to her realization of the scam and gratitude towards the bank staff for their intervention [1] Group 3: Institutional Commitment - This incident reflects the Agricultural Bank of China's commitment to financial security and social responsibility, emphasizing ongoing employee training to enhance fraud detection capabilities [1] - The bank's strategy includes close collaboration between counter staff and lobby managers to ensure the safety of customer funds [1]