Core Viewpoint - The launch of the "Surprise Number" precise delay insurance by the company has faced significant consumer backlash due to its complicated payout conditions and perceived lack of genuine insurance characteristics [1][2][3]. Group 1: Product Details - The "Surprise Number" insurance costs 9.9 yuan and requires the actual delay time to match a specific number to qualify for compensation [3]. - The compensation is only applicable if the flight delay is exactly equal to the "Surprise Number," leading to consumer complaints about the low probability of receiving payouts [2][4]. Group 2: Consumer Reactions - Many consumers have criticized the product as a form of "wordplay" and likened it to a gambling game rather than a legitimate insurance product [4][5]. - Complaints highlight that the insurance appears to be more of a marketing gimmick than a viable risk-sharing mechanism, raising concerns about consumer rights and legal implications [5]. Group 3: Expert Opinions - Experts have pointed out that the precise minute-based trigger for payouts undermines the fundamental principles of insurance, making it resemble a gambling game rather than a risk-sharing product [4][5]. - There is a call for regulatory clarity to define the boundaries of such products and ensure that the industry maintains ethical standards [5].
遭吐槽的9.9元“延误险”,已下线!
Zhong Guo Jing Ji Wang·2025-08-31 00:08