Thousands of Verizon customers suffer outage after ‘software issue'

Core Insights - Verizon experienced significant service outages nationwide due to a "software issue," affecting wireless service for numerous users [1][4] - The company is actively working to identify and resolve the issue, with engineers engaged in the process [1] - Downdetector reported a spike in outage reports, with over 23,600 users affected at the peak of the issue [4] Service Impact - The outages primarily impacted users in major cities including Chicago, Atlanta, Orlando, Minneapolis, Tampa, Los Angeles, Omaha, and Indianapolis [5] - Reports of service disruptions began to surge around 3:30 p.m., with a decrease to just under 6,000 incidents by 9 p.m. [4] Customer Communication - Verizon acknowledged the inconvenience caused to customers and expressed appreciation for their patience during the resolution process [4]